Privacy Policy

Last updated: 3 October 2025

Beyond Digital Group ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you visit our website https://beyond-digital-group.co.uk (the "Website").

1. Information We Collect

We collect personal information that you choose to submit to us and technical data processed by third-party integrations:

1.1 Information You Actively Provide

  • Contact Form Data: Name, Email, Phone, Company, Interest category, and Project Details.
  • Live Support Chat Data: Chat logs, conversation transcripts, and contact details submitted during a chat session.

1.2 Automatically Collected Information

Certain technical information is automatically processed by your browser and third-party tools to secure the site and deliver its services:

  • IP address and routing metadata.
  • Browser type, operating system, and TLS fingerprint signatures (processed by Cloudflare Turnstile for bot detection).
  • Cookie identifiers and browser session tokens (processed by Chatway to sustain live chat state).

2. How We Use Your Information

We process your information for the following specific business purposes:

  • To respond to inquiries and project requests sent via our contact form (Legitimate Interest).
  • To provide live chat customer support (Legitimate Interest / Performance of Contract).
  • To safeguard form submission endpoints against spam and automated bot abuse (Legitimate Interest for security).

3. How We Share Your Information

We do not sell or lease your personal data. We share details only with trusted service providers who help us run our website:

  • Resend: Used to route and deliver contact form submissions to our email inbox.
  • Chatway: Powers our live chat support tool.
  • Cloudflare Turnstile: Validates user actions to mitigate spam.

4. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have rights regarding your personal data. You have the right to request access, correction, portability, or erasure of your personal data. You can exercise these rights at any time by contacting us at our Manchester office or via email at [email protected].

5. Data Security

We do not collect or store personal information. Our Website is served over secure HTTPS connection to protect the integrity of data transmission.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this policy indicates when it was last revised. If we begin collecting personal information, this policy will be updated to reflect our data practices and you will be notified of material changes.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Beyond Digital Group
Address: Swan Buildings, 20 Swan St, Manchester M4 5JW, United Kingdom

9. Complaints

If you wish to make a complaint about data protection matters, you have the right to contact the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113

10. Legal Framework

This Privacy Policy complies with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR) 2003